All return or exchange requests must be initiated within 7 days of delivery. To be eligible, items must be unworn, unwashed, and in their original packaging. Please note that items showing signs of pilling, markings, stains, or strong odors (such as smoke or detergent) will not be accepted. Due to hygiene purposes, bodysuits, undergarments, socks, and accessories (including jewelry, caps, slides, bags, and bottles) are strictly non-returnable and cannot be exchanged.
To ensure we can offer high-quality items to all customers, we have a strict return and exchange window. All requests must be initiated within 7 days of the delivery date.
Every item is inspected upon arrival at our warehouse. To be eligible for a refund or exchange, items must meet the following criteria:
Due to hygiene and safety concerns, the following items are Final Sale and cannot be returned or exchanged under any circumstances:
1. Verify your item meets all the Condition Standards listed above.
2. Contact our support team at [info@capi.lk/Whatsapp:0772401019] within the 7-day window.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.